PRIVACY POLICY
Privacy & Information Practices
Last Updated: August 21, 2026
1. Introduction
Sankofa Healing Haven LLC (“Sankofa Healing Haven,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, submitting inquiries, or otherwise interacting with our online services.
This Privacy Policy explains the types of information we may collect, how we use and protect that information, when information may be shared with service providers, and the choices available to you.
2. Information We May Collect
Depending on how you interact with our website, we may collect information including:
Name and contact information, such as email address and telephone number;
Billing and transaction-related information;
Information associated with orders and digital-product purchases;
Information voluntarily submitted through contact or inquiry forms;
Communications you send to Sankofa Healing Haven;
Marketing preferences, if you voluntarily subscribe to marketing communications;
Website usage, device, browser, and technical information that may be collected through cookies or similar technologies; and
Other information you voluntarily provide through the website.
We ask that visitors not submit sensitive health, clinical, diagnostic, treatment, or emergency information through general website contact forms or store checkout fields.
3. Payment Information
Payments for products purchased through our online store are processed by authorized third-party payment processors, including Stripe.
Sankofa Healing Haven does not directly store complete payment-card numbers or card security codes. Payment processors may collect and process payment and transaction information according to their own privacy and security practices.
4. How We Use Information
We may use information collected through the website to:
Process and fulfill purchases;
Deliver digital products and purchase-related communications;
Respond to questions, inquiries, and customer-support requests;
Maintain transaction and business records;
Administer and improve our website, products, and services;
Prevent fraud, misuse, and security incidents;
Comply with applicable legal, tax, accounting, and regulatory requirements;
Manage professional or organizational inquiries;
Send marketing communications when you have voluntarily opted in, where applicable; and
Carry out other purposes disclosed when information is collected.
5. Contact Forms and General Inquiries
Information submitted through the website's contact form is intended for general inquiries and business communications.
The website contact form is not intended for emergencies, crisis communication, or transmission of confidential clinical information.
Submitting a contact form does not establish a therapist-client or other professional relationship with Sankofa Healing Haven or any provider associated with the organization.
6. Digital Purchases and Product Delivery
When you purchase a digital product, information such as your name, email address, order information, and transaction details may be processed as necessary to complete the purchase, provide access to the product, communicate about the order, and maintain appropriate business records.
7. Service Providers
We may use third-party providers to support website hosting, e-commerce, payment processing, digital delivery, communications, analytics, security, and other business operations.
These providers may process information as necessary to perform services on our behalf and may maintain their own privacy policies and legal obligations.
Our current website and e-commerce services may include Hostinger, and payment processing may include Stripe. Additional service providers may be used as our operations develop.
8. Third-Party Websites and Retailers
Our website may link to third-party websites or retailers, including platforms where Sankofa Healing Haven publications may be purchased.
When you leave our website and interact with a third-party platform, that platform's privacy policy and terms govern its collection and use of your information.
Sankofa Healing Haven is not responsible for the privacy practices of third-party websites.
9. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and support functionality.
Where required by applicable law, visitors may be provided choices regarding non-essential cookies or similar technologies.
Browser settings may also allow users to restrict or delete certain cookies; however, disabling cookies may affect some website functionality.
10. Marketing Communications
Sankofa Healing Haven will send marketing communications only where permitted by applicable law and consistent with the preferences you provide.
If you voluntarily subscribe to marketing communications, you may unsubscribe using the mechanism provided in those communications.
Transactional communications relating to purchases, account activity, customer service, or other requested services are not considered marketing communications.
11. How We Share Information
We do not sell personal information to advertisers.
We may disclose information when reasonably necessary to:
Process payments and fulfill orders;
Provide website, technology, communications, or security services;
Work with professional advisers or service providers supporting legitimate business operations;
Comply with legal obligations, court orders, or lawful governmental requests;
Protect the rights, safety, property, or security of Sankofa Healing Haven, our customers, or others; or
Facilitate a legitimate business transaction involving the organization, subject to applicable legal requirements.
12. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain required business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
13. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information under our control.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Visitors should use appropriate care when transmitting information online.
14. Children's Privacy
Our therapeutic and educational resources may be designed for use with children and families; however, the online store and general website are intended for use by adults.
We do not knowingly request that children provide personal information directly through the online store, checkout, or general inquiry forms.
Parents, caregivers, educators, clinicians, or other responsible adults should manage purchases and website interactions involving resources intended for children.
15. Your Privacy Choices and Rights
Depending on where you reside, applicable law may provide rights concerning your personal information, which may include rights to request access, correction, deletion, or information regarding certain uses or disclosures.
Requests may be submitted through the Contact page. We may need to verify a request before acting upon it, and certain information may be retained where required or permitted by law.
16. Do Not Submit Clinical or Emergency Information
General website forms, store checkout fields, and customer-service communications should not be used to submit confidential clinical records, detailed health histories, diagnoses, treatment information, or emergency/crisis communications.
If you are an established client receiving professional services from Sankofa Healing Haven, use the communication methods designated for those services rather than the general website unless specifically instructed otherwise.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
When updated, the revised policy will be posted on this page and the “Last Updated” date will be changed accordingly.
18. Contact Us
Questions or requests concerning this Privacy Policy or our website privacy practices may be submitted through the Contact page of this website.
Sankofa Healing Haven LLC
New Jersey, United States