REFUND POLICY
Digital Products, Purchases & Refunds
Last Updated: August 21, 2026
1. Overview
Sankofa Healing Haven LLC is committed to providing high-quality therapeutic, educational, and professional resources. This Refund Policy explains the conditions that apply to purchases made directly through the Sankofa Healing Haven online store.
Products purchased through third-party retailers or platforms are governed by the refund and return policies of those third parties.
2. Digital Products
Digital products may include downloadable workbooks, worksheets, activities, guides, therapeutic tools, professional resources, and other electronic materials.
Because digital products provide immediate access to downloadable intellectual property, digital purchases are generally non-refundable once the product has been delivered or made available for download, except where otherwise required by applicable law.
Please review product descriptions carefully before completing your purchase.
3. Download or Technical Problems
If you successfully purchase a digital product but experience a technical problem that prevents you from accessing or downloading the file, please contact Sankofa Healing Haven through the Contact page.
We will make reasonable efforts to resolve legitimate delivery or file-access problems.
When appropriate, this may include providing replacement access to the product rather than issuing a refund.
4. Incorrect or Defective Digital Files
If the digital file you receive is materially different from the product purchased, corrupted, incomplete, or otherwise unusable because of an error attributable to Sankofa Healing Haven, please contact us so that we can investigate and correct the issue.
Depending on the circumstances, an appropriate resolution may include replacement of the file, corrected access, or a refund.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once in substantially the same transaction period, please contact us.
Verified duplicate purchases may be eligible for a refund of the duplicate charge.
6. Change of Mind
Because downloadable products cannot ordinarily be returned once access has been provided, refunds are generally not available for change of mind, failure to use the resource, or a determination after purchase that the resource is no longer wanted.
7. Compatibility and Printing
Customers are responsible for ensuring they have appropriate software, devices, internet access, and printing capabilities necessary to use purchased digital products.
Differences in printers, screens, software, paper, or device settings may result in variations in appearance and ordinarily do not constitute a product defect.
8. Books and Third-Party Purchases
Books, publications, or other products purchased through Amazon or another third-party retailer are subject to that retailer's applicable payment, shipping, return, and refund policies.
Requests concerning those purchases should be directed to the retailer through which the transaction was completed.
9. Professional, Group, and Organizational Licensing
Refund terms associated with professional, group, classroom, agency, or organizational licenses may be governed by the applicable licensing agreement, invoice, proposal, or written terms associated with that purchase.
Where separate written terms apply, those terms control.
10. Services
This Refund Policy primarily governs products purchased through the Sankofa Healing Haven online store.
Therapeutic services, consultation, supervision, training, educational programs, appointments, or other professional services may be governed by separate service agreements, cancellation policies, informed-consent documents, contracts, or other applicable terms.
11. Requesting Assistance or a Refund Review
To report a purchase problem or request review of a transaction, contact Sankofa Healing Haven through the Contact page of this website.
Please provide sufficient information to locate the order, such as the purchaser's name, email address used for the purchase, product purchased, and a brief description of the problem.
Please do not submit sensitive clinical or health information through the general Contact form.
12. Refund Processing
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear may depend on the payment processor, financial institution, or card issuer and is outside Sankofa Healing Haven's direct control.
13. Changes to This Policy
Sankofa Healing Haven may update this Refund Policy periodically. Any revised policy will be posted on this page with an updated “Last Updated” date.
14. Contact
Questions regarding this Refund Policy may be submitted through the Contact page of this website.
Sankofa Healing Haven LLC
New Jersey, United States